Serviceplug: Connecting Local Experts
Introduction
Serviceplug is a SaaS platform in the domain of automobile. With its user-friendly interface and multi-tenant distributed architecture, Serviceplug is India’s First Exclusive Automobile Hyper local nearby Search Engine App.
High Level features are:
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A customer can search for the nearest automobile services and check the ratings and popularity.
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Store partner can host their product and services
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Distributors and manufacturers can manage their stores, product and services.
This technical case study delves into the architecture, features, and innovations behind Serviceplug success.
Architecture Overview
The platform comprises the following key components:
- Frontend
- Backend
- Database
1.Frontend:
- Serviceplug’s frontend is built using modern web technologies such as HTML5, CSS3, and Next.js framework and React.js. React native is used to develop their mobile apps. This ensures a responsive and seamless user experience across various devices and screen sizes.
- The frontend interacts with the backend through RESTful APIs, enabling efficient communication and data exchange.
2. Backend:
- Serviceplug’s backend is powered by a microservices architecture deployed on cloud infrastructure, providing flexibility and scalability to handle fluctuations in user traffic.
- The backend services are written primarily in Node.js leveraging frameworks like Express.js and Django for rapid development and deployment.
- Core functionalities such as multiple user authentication and authorization, partners onboarding, ratings and reviews, event logging, product and services hosting categorized within multiple user level.
3. Database:
- Serviceplug utilizes a combination of relational and NoSQL databases to store structured and unstructured data efficiently.
- MongoDB serves as the backend database for unstructured data such as product images, user reviews, and metadata, facilitating fast and flexible data retrieval.
Features and Functionalities:
Serviceplug offers a comprehensive set of features designed to streamline the various features used in the automobile industry:
- User Registration and Authentication:
- Authentication mechanisms ensure that only authorized users can accessaccount functionalities and perform transactions.
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Users can register and create accounts securely, providing necessarydetails such as email address, phone number, and password.
- Authentication mechanisms ensure that only authorized users can access
- Store Listing and Location Tagging :
- Partner can list their stores providing basic information like their business name, location, category, subcategory, open/close timings etc.
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Partners can create their product and services using the pre listed product or custom product and services.
- Partners can create a job card and raise invoice against it. Also, they can track their customers and follow up with them.
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The search functionality enables the customers to search for the nearest store.
- Rating and Feedback System:
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A rating and feedback system empowers users to leave reviews and ratings based on their experience.
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Sellers with higher ratings and positive feedback are more likely to attract potential customers, enhancing their reputation and credibility.
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- Customer Support and Resolution:
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Serviceplug provides dedicated customer support channels to address user queries, concerns, and disputes promptly.
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- B2B Partners Onboarding:
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Serviceplug on boards B2B partners and allows them to list their stores, product and services.
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Admin Dashboard is offered to B2B partners through which they can manage the stores.
- Real time analytics is displayed graphically.
- B2B partners can host their events and offers
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Conclusion
Serviceplug’s technical prowess, coupled with its intuitive user interface and robust feature set, has positioned it as a leading player in the automobile domain. By leveraging cutting-edge technologies and best practices in software engineering, Serviceplug continues to innovate, solve and support the underlying problems in the unorganized space in automobile domain